What Our Customers Are Saying
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Brian Isgett, Pittsboro, NC
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In the time that Ive been ordering things and buying things from Iron Horse, Ive had no issues with customer service and Stacy in the parts department is extremely easy to deal with and very patient. Jordan has been very helpful as well. And its nice not to have to drive up to Charlotte for ATV accessories too. They all seem to be really nice and willing to help.
Danny Manus -
I love this place. It is an outstanding motorcycle shop from the front to the back. Every person that I came into contact with at Iron Horse treated me with respect and gave me the same level of professionalism. It is obvious that the family that runs and owns the dealership care about motorcycles, their employees and motorcycle riders. Jordan Thomas in parts spent a lot of time with me researching the right tires for me. In the service department Dennis, Susan, and Luke were very upfront with me about everything and treated me as a valued customer the entire time I dealt with them. I had a big 16,000 mile service job on 2016 Africa Twin along with new tires installed and they communicated with me very well about everything that was going on and they did not gouge me on the price. It was a difficult decision for me to figure out who to trust with my beloved Africa Twin and I took a chance on Iron Horse and I know now that they are the local dealership I will be going to for now on. The sales staff I met were very informative and enthusiastic people. Rebecca and Harvey were very into motorcycling and were fun to talk to. I look forward to doing business with them in the future. Thanks Iron Horse!
Paul Clontz -
I didnt buy a motorcycle but i they did happen to have a small 46 trailer i had been looking for At a reasonable price. Extremely nice people. Highly recommend!
Romero Hdez -
Every dealership/mechanic shop Ive been to around Charlotte for any of my motorcycle needs has always ended poorly. Whether its the sleezy salesman, mechanics, or parts guy trying to take advantage of my lack of technical knowledge, theyve always found a way to ruin my experience and make themselves more of my enemy than my heroes. Iron Horse motorcycles, has taken care of me the last 3 times Ive needed assistance. Each time, more seamless than the last. These guys are plain and simple, GOOD PEOPLE. They treat you like family and like a friend. They respect you and give you the most honest answers around. Dennis, thank you for eagerly going out of your way to schedule me a quick tow. And Harvey, I want to thank you for being prompt, respectful, and knowledgeable, and also going past store hours to get out here and grab my bike when you could easily have been home with the family..AMAZING BUSINESS HERE, thank you.
Danny Moyer -
The staff here is super friendly. I accidentally showed up an hour before they opened and Becca happily drove my bike back before they even opened and let me inside for a cup of coffee. Great service and fair prices Ill definitely be coming back for any other services I need.
Landon Gault -
This is the best place to get a motorcycle, four wheeler. The people that work there are great.
Dennis Kearney -
They help with what you need. Good management and sales PEAPLE. Good business and friendship.
Johnny Faile -
Tons of product and lots of classic to look at. Full with helpful friendly employees.
Matt Whaley -
Professional friendly staff. Great service
Edwin Alfaro -
A Great Family Owned Business. Sales, Parts and Service. They have been looking after my bikes for the last 17 years. Highly recommend.
Danny Mills -
Came in due to a punctured tire while out riding. These guys went above and beyond. They fit me in despite being busy. Everyone was so friendly while I waited. Talked bikes and showed me around the impressive collection of vintage bikes. This was by far the best customer service experience I have ever had. I will be going back, and telling everyone I know.
James Helms -
Awesome spot. Fellas were great to work with
Chuck Brown -
The guy's in the parts department is the best . We have always gone there an they just what we need . Robert or David know everything about our Harley Davidson bike . If you need a part for your Harley Davidson bike go see them !!!!!
Tammy Knight -
Friendly & Helpful Sales, Parts & Service Staff!
Charles Hammond -
Was a great experience. Thank you Luke!
itch egerton -
Mike haefner David and Taylor excellent really appreciate the service they gave me knocked it out of the park
G M -
Great service! Friendly sales people! Thanks to Mike Harvey in sales!
Scott Davis -
Balanced my tire 10 mins before closing really great price super nice staff I'll be going back for any service needs
christian alexander -
Great store lots of room in the back
Bruce Knoblock -
SERVICE DEPARTMENT IS ALWAYS A PLEASURE TO DEAL WITH, SUSAN IS ALWAYS ON TOP OF THINGS IN THE OFFICE, THE TECHS ARE ALWAYS HAPPY TO ANSWER QUESTIONS, VERY PROFESSIONAL AND KNOWLEDGEABLE.
kenneth helms -
Parts Dept. Was very helpful and the whole store staff is very friendly
Valarie Keane -
Very friendly Pleasant to be around.
Courtney Giles -
Highly rate, good service.
Kieth Moss -
Very good establishment and the workers are really good and always provide really amazing services when needed.
Out Lox -
Everyone is helpful without being to pushy.
Todd Wright -
I bought a new Polaris RZR 900S from Iron Horse and a week later after getting it home discovered a potential issue-it turns out all was OK but wasnt what I expected to say the least. I worked with Rebecca in sales (very easy and straightforward); Dave the manager (responded to all of my concerns no questions asked); Dennis and Luke back in service department (genuinely nice guys and knowledgeable)At the end of the day all Iron Horse did was the right thing but I guess if they really wanted to could have been Difficult about the situation since after it was off the lot it was technically mine. I really appreciate the fact that they stepped up-every single one of them-I have no doubt this probably holds true for the entire staff. My son and I had an amazing weekend at Carolina Adventure World together on our new ride-thanks guys!
Built Restoration -
Great service and Becca is wonderful. Highly recommend for anyone looking for ATV, UTV or motorcycle.
Libby Offnick REMAX Executive -
Everyone here are so friendly and helpful
Melony McNeil -
Very nice experience with the salesperson Becky
Robin Staten -
Did a great job on my Recon got it in and out no problems thanks guys
Roger Hatfield -
Great buying experience. Honest, down to earth people. Never felt pressured, and was delt with at my pace. Very satisfying experience. Rebecca, was wonderful, and very professional in handling everything from the sales floor, demo, to the financing, right down to the delivery of the bike to my house!Li
Ben Shelton -
Great service!
Naveed T Ulhaq -
They have a decent selection of motorcycles from different manufacturers as well as some antique bikes on display.Update:
Spent several months stopping by to see if any new pre-owned bikes had come in. Eventually, I found a bike that I liked and purchased. Harvey and the staff were very friendly and accommodating. I would definitely recommend them to anyone who wants to buy a motorcycle or ATV.Patrick Register Register -
Really friendly folks. They helped me right then and there and got me out the door in 15 minutes. Highly recommended
Ink Floyd -
Hello! Ill start by saying my ATV n trailer was stolen 1.5 weeks ago so I desperately needed to replace ATV. I am a psychologist by trade so Im very research oriented, trust me when I say I did my research before buying. I started with Iron Horse and came full circle, Mr. Jerry demonstrated Gold standard customer service and I couldnt be more pleased with every transaction! Mike the owner and Rebeca are two of the most friendly people Ive ever met. Concise, Succinct and professional customer care and service! Thank you
David RogersDavid Rogers -
Great folks
Donnie Hasty -
Great staff
DeaconLive -
Awesome people and great prices.
Chris Corti -
If You Love Motorcycle's, ATV & Dirtbikes &/Or Accessories This Is The Place To Be... Great Deals, Plus They Even Got A Shop Just In Case You Need Yours Tuned Back Up... One Stop Motorcycle Shop....
Eric Biles Jr -
Great place got some nice bikes got nearly everything you need for riding courteous and friendly staff
Ricky Knight -
Very good selection of used motorcycles. Helpful staff.
Cassandra Smith -
Excellent Customer service. They will take the time to hear your situation and help you find the right product .
They have a very good inventory of both Harley and Honda, Parts and Motorcycles.
Many Years of Experience in the Service Dept. and trusted service after the Sale.Rod Huneycutt -
Taylor was a big help! Cool guy
Lonnie Grose -
Great service courtious staff..
william page -
Today was the first time I have ever visted, and the service was great. Everyone there talked to me like they had known me my whole life. Everyone was also very knowledgable of all makes and models of motorcycles. I will definitely be visting Iron Horse again!
Ben Erwin -
Best place to buy Harley Davidson parts! The guys that work there will always get you the best deal. Super friendly!
Reggie Stack -
Best customer service anywhere! Family owned/operated. These folks welcome you like you are part of their family.
Sid Wanzer -
Awesome staff! Nice bikes too
Eugene Henderson -
Nice place to do business
Roger Starkey -
Bought my used Harley from them one year ago. Fair price and they have treated me well. I am very happy with the sales, service, and parts departments. I have ordered parts, and had repair work done. All in a timely and cost-competitive manner. I highly recommend them.
Larry Beaver -
Found the bike I was looking for online . pur in an app and was approved the next day. Joey and the entire staff were very friendly and professional.Had me in and out quickly. Very nice store with a large and varied selection.
Al Forrester -
Great service and great people!
Bill Toomey -
Excellent service and very clean for a motorcycle shop.
Mark Bearden -
Always friendly and helpful with no sales pressure. Huge selection of machines, parts, gear and accessories. Fast turnaround on repairs. Just can't say enough about how great these people are.
chris childress -
Great customer service!!! Nicest people I've dealt with! They went above and beyond to get my atv fixed! I highly recommend he service department at Iron Horse you won't be disappointed! See Dennis or Suzanne and I promise they'll take excellent care of you!
Brian Dyer -
I bought my first bike here 3 years ago, after being referred by a friend. The sales people were very laid back and no pressure, but then after getting bike I'd come into parts or get service and found out that is how everyone here is. It is a family business and very laid back. Financing was a breeze and I was in and out with my bike in 2 hours. I would highly recommend Iron Horse to anyone, the negative comments on here surprised me, that has never been my experience here. Just bought my 3rd bike from them last week. Very pleased!!
Rebecca Huckeba -
Very friendly staff. Always fun to visit and have a cup of coffee and chat with the people around. They sell Harley-Davidson, Honda and Suzuki. Nice selection of used bikes.
Jan van Mourik -
As a veteran biker, enjoyed happy visits here 30 plus years, you won't find a more professional, caring bunch, period.Great pro staff, sales and top notch repairs..A REAL bike shop!
Jim Leggett -
A good place to go in Monroe North Carolina for your motorcycle needs
Kevin Helms -
Very friendly and helpful staff, helped me to find exactly what I was looking for. Will be back for sure.
weenibean00 -
The only place I buy bikes , they've always been good to me !
Chris Mcphatter -
Awesome store great service.
John Bellflower -
Great experience! Rebecca is very knowledgeable and helpful. Gave me the facts about what I was looking at and then priced it. 30 mins in and out. Sales manager delivered. Hard to find this kind of service anywhere.
Perry Morton -
This is what all bike shops should aspire to be. I love this place and make time to stop when in union county.
dhippstarr -
Good service.and Christian like setting. Mike and Ronnie run great business. Thanx to Rebecca and KT for service above and beyond call of duty. God Bless all
Daniel Weil -
Been doing business with Iron Horse for more than 30 years. I would recommend them to everyone. Great bunch of people !!
Donnie Campbell -
I have purchased a 4 wheeler and a side by side from these guys. Both times Joey gave me a good deal and would recommend them to friends.
Joseph Bennett -
They are always very helpful getting me the parts I need
Ryan Hill -
Got a great deal!!!
Roger that -
Best place to buy or get repairs
David Rushing -
Nice place to visit. Some very interesting antique bikes to see.
Ed Heddleson -
A great selection of parts and motorcycles. Rob in the parts department is back! He is extremely knowledgeable and always willing to help.
Mike D -
Always helpful, always courteous. Never talk "down" to me when I asked dumb questions.
T Patton -
Great place to do business.
Don Bell -
Great place to do business.
Don Bell -
The price of the parts I purchased was as low as Amazon has. The staff was very friendly as well.
Donnie Creech -
Everyone freindy and professional got there at the last minute and they still inspected my bike got me on my way in 20 minutes
Robert Allen -
They are always friendly, helpful and honest.
Joe Medina -
Enjoyed shopping there
Gilbert Gray -
So helpful. They are the best!
Lisa Burns -
Great selection of bikes and very professional sales staff.
Terry D -
Always helpful and friendly
Steve Phillips -
Came in for a broken helmet visor they had to order the parts so I ordered the parts, meanwhile I still had a broken visor. So as I'm walkin out the service manager catches me and tells me to come with him grabs the same helmet off the shelf takes me to the service desk and asks one of the guys to change out the piece and the visor I needed because I already paid for it. That is the why we all should be to each other! THANK YOU David A.!!!!
Denis Kamarnik -
Trying to give the best service possible
Bambi Rivas -
Good service
Rich Tausz -
Thank you Rebecca Harvey and Mike
O Cruzers -
Very helpful
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Calimba Martines
Shout out to Rebecca. She made the experience easy and made my little girls feel comfortable and welcome. The team went the extra mile and helped me get the bike strapped down for the drive back to Pittsboro. Would buy from Iron Horse again without hesitation.